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Training is enhanced and simplified by Sigma’s earlier preparation of client data and specific working conditions. Participants are trained using exact menu items, pricing, and workstation screen layouts. Approximately 5,000 data elements have been input and organized by Sigma prior to training. This process provides an efficient method to install the systems, train the personnel, and begin serving the customer. Moreover, foodservice personnel are relieved of the time and tedium of initial database development.
Following classroom presentations, Q & A, participants begin ‘hands-on’ training and practice using the MenuVision revenue workstations. The workstations are temporarily installed in a client-specified location. These systems are programmed to simulate the conditions of on-line, real-time transaction processing for each type of customer transactions; cash, charge, debit. Sigma and client develop training schedules that coincide with the availability of participating personnel.
Sigma trainers promote customer service through speed and accuracy of operation. Workstation screens have been developed to assist cashiers with quick recognition of menu items. The screen layout and patterns are consistent from day to day, menu groups are color coded, and the workstation operation is highly simplified.
We show cashiers commom mistakes and how to easily correct them. We emphasize their importance, customer relations, and how to make their work more enjoyable. Prior to all training, we discuss with supervisors and managers cashier policies, types of customer transactions, and overall management expectations.
When training is completed, Sigma moves the workstations from the training areas to their permanent locations for actual usage. During start-up, Sigma personnel supervise and assist cashiers during their initial customer interaction.
